Secure Ordering FAQ & Currency Converter: Placing an order: 1. Click on "Add to Cart" to add an item to your order. 2. When ready to complete the order click on "Checkout" and fill in the details requested along with all of your delivery and payment options. 3. On the last page press the confirm button and it is done, you will then be personally contacted with an order confirmation by one of our staff. Payment Methods Accepted Other - PayPal - Bank Transfer - Check by Post - Money Order   Bank Transfer, Check, Go here for account details and information. ACCOUNT DETAILS If you would like us to add another payment option, please contact us. Order by Phone: Our online ordering system is 100% secure. If however you prefer not to use online ordering please feel free to phone your order to us. - Our Phone number is +64 (0)21 0365320 (Please be aware of our time zone, we are on GMT +12:00) Ask a question or give feedback: Email us at     info@forbidden.co.nz

** Order Form Error? **

If you have any problems with our shopping cart system please let us know ASAP so that we can fix it and if necessary we will provide you with an alternative secure ordering system for your order.
Email linda@forbidden.co.nz if you need any assistance.


"Shopping Cart is Empty"

If you receive this message when checking out it means there is a problem reading cookies on your computer. Cookies are used to store the details of the items you have in your cart until after you have completed and submitted the order. As soon as you have finished the order and left our site the cookies are set to expire immediately and/or be deleted. It is important that "Accept Cookies" is set in your preferences for our shopping cart to work.
This error can affect those with older versions of some browsers or if "reject cookies" is set.  It will also affect users with recent versions of Zone Alarm or similar security applications that restrict or block cookies by default

If you have any problems and/or you do not wish to allow the use of cookies, please contact us for other alternative ordering methods.

For more information about cookies and instructions on how to enable them on your system go HERE

Please email linda@forbidden.co.nz if you would like more information

"Order form freezes or fails to update":

Our ordering system will not allow you to continue unless you have filled in all of the required fields. When a required field is missed or incorrectly completed, an error message will appear in red at the top and bottom of the page to let you know what you need to change.

If any field is not relevant simply put a 0 (zero) in instead

Other Common Errors:
1. The name given needs to be a full name eg Fred Dagg, not just Fred
2. Country selection needs to be made. There is a place called Bowentown for example in New Zealand, Australia, the UK and the USA so we need to know which country you are from.
3. Incorrect voucher code. If you have been given a discount voucher code or gift certificate, an error will be returned if you enter an incorrect or expired code. If you don't have a voucher simply leave this field blank.
4. The comments field will allow you to give special instructions or make other comments. It can only take around 1,500 characters so please don't paste in the entire contents of a long email. The cart page will lock until you reduce or remove the overflowing text.